1/ Exchange:
All shipping fees will not be returned except the case of the products you have purchased from us are faulty, wrongly described or different from a sample shown. In that case, the new poroduct will also be free shipping. However, the customer have to provide proof of the shipping amount and can only exchange for one time.
2/ Faulty Return:
In case of the products you have purchased are faulty, wrongly described or different from a sample shown, you will receive 100% payment for that product. In addition, we will also return 80% of total shipping fees (*)
(*)Total of shipping fees include:
(1): shipping cost when you purchase with us.
(2): shipping cost when you send the product back to our warehouse
Note: The shipping amount Beroin could pay must be less than or equal to 10$ and have proof of shipping amount attached (tracking code and photo of shipping invoice). For example:
- If your total shipping fees ( (1)+(2) ) is 8$ and is eligible, Beroin will refund an amount of 80%x*$=6.4$
- If your total shipping fees ( (1)+(2) ) is 12$ and is eligible, Beroin can only refund 10$
3/ Change of Mind Return:
If you change your mind about the products you have purchased from us online, we will refund the purchase price, subject to the following conditions:
- The customer must provide the proof of purchase;
- Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached);
- You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.
- Refunds will not include the cost of shipping.`